Cancelation, Lateness and No-Show Policy  We know you are really looking forward to your appointment, but we understand that sometimes schedule changes are needed. Therefore we respectfully request at least 24 hours’ notice for any appointment cancellation or rescheduling.  We will also confirm and remind you of your appointment 48 hours in advance because we know how easy it is to forget an appointment that was booked a while ago.  Please understand that when you forget to cancel or miss your appointment without giving us enough or any notice, clients on our waiting list miss on the opportunity to be served.  Please note - we reserve the right to charge up to 100% cancellation fee of the service price for appointments cancelled less than 48 hour prior to the scheduled time. Appointments made within 48 hours may instead be cancelled or modified at least 4 hours or more prior to the appointment time in order to avoid the cancellation fee.  We have allocated specific times for each service, so we could give you best results during your visit to us. Please note that if you are late over 10 minutes for your appointment (or 5-7 minutes for all appointments which are scheduled for 30 minutes or less) we may have to reschedule if the service cannot be completed in the timeframe left. All attempts to reschedule in a timely manner will be made. If we do not hear from you 10 minutes or more into your scheduled appointment time, we would consider a “No-Show” and you may be charged a fee of 50% of the service scheduled.  Here at Miyu Boutique Salon we also value your time and feel that it is fair to honour the same policies we hold to our clients. Should we need to cancel your appointment due to any unforeseen circumstances with less than 48 hours notice, we will honour 50% off your next identical service and will do all that we can to reschedule your appointment to the earliest possible availability.  We look forward to your viait and we thank you for your consideration.  

Complaints Procedure