Cancelation, Lateness and No-Show Policy  We know you are really looking forward to your appointment, but we understand that sometimes schedule changes are needed. Therefore we respectfully request at least 24 hours’ notice for any appointment cancellation or rescheduling.  We will also confirm and remind you of your appointment 48 hours in advance because we know how easy it is to forget an appointment that was booked a while ago.  Please understand that when you forget to cancel or miss your appointment without giving us enough or any notice, clients on our waiting list miss on the opportunity to be served.  Please note - we reserve the right to charge up to 100% cancellation fee of the service price for appointments cancelled less than 48 hour prior to the scheduled time. Appointments made within 48 hours may instead be cancelled or modified at least 4 hours or more prior to the appointment time in order to avoid the cancellation fee.  We have allocated specific times for each service, so we could give you best results during your visit to us. Please note that if you are late over 10 minutes for your appointment (or 5-7 minutes for all appointments which are scheduled for 30 minutes or less) we may have to reschedule if the service cannot be completed in the timeframe left. All attempts to reschedule in a timely manner will be made. If we do not hear from you 10 minutes or more into your scheduled appointment time, we would consider a “No-Show” and you may be charged a fee of 50% of the service scheduled.  Here at Miyu Boutique Salon we also value your time and feel that it is fair to honour the same policies we hold to our clients. Should we need to cancel your appointment due to any unforeseen circumstances with less than 48 hours notice, we will honour 50% off your next identical service and will do all that we can to reschedule your appointment to the earliest possible availability.  We look forward to your viait and we thank you for your consideration.  

Complaints Procedure 

Here at Miyu Boutique Salon we are committed to providing a high quality service to all of our clients. We are very keen to hear of any situation where we have fallen short of your expectations from the service, so that our standards of service can improve continuously. 
We have a fair complaints policy, in case you are unhappy with the service or result given to you - 
All complaints must be raised to the salon within 10 days of your original appointment. 
If the complaint is made via email, we would advise a follow up call is made to ensure your complaint is being dealt with. 
We will then invite you into the salon, where we will assess your hair and recommend a solution the issue. We find that most issues can be resolved this way. 
We will always try to rectify the problem as soon as possible as our aim is to ensure that you receive the style and / or colour you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint, it would need to be put in writing to - 
Please note - We would not deal with any complaint if it has been notified to us over 10 days from the date of the original appointment, or if your hair has been treated or altered somewhere else other than in Miyu Boutique Salon after your original appointment. 
We would always love to hear your feedback on our service so that we can constantly continue to develop and improve. 
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