Here at Miyu Boutique Salon we are committed to providing a high quality service to of all our clients. We are very keen to hear of any situation where we have fallen short of both your expectations and the expectations set by the person providing your service, so that our standards of service can be improve continuously.
Here is our complaints policy, in case you are unhappy with the service or result given to you -
All complaints must be raised to the Salon Manager (either directly or through the stylist) within 1 week of the client's original appointment.
If the complaint is made via email or phone, we would advise a follow up call is made to ensure your complaint is being dealt with.
We will invite you into the salon, where a senior and independent stylist will assess your hair (possibly with the original stylist) and recommend a solution to any issue. We find that most issues can be resolved this way.
We will always try to rectify the problem as soon as possible as our aim is to ensure that you receive the style and / or colour you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint, it would need to be put in writing to:
Please note - We would not try to rectify any complaint if it has been over 7 days from the day of the original appointment, or if the hair has been treated or altered somewhere else after the original appointment somewhere else other than in Miyu Boutique Salon.
We encourage anyone who has been dissatisfied with our service in anyway to let us know so that we can continue to improve.